We're here to answer any questions you might have with any of our four touring brands across the research, consideration, booking and travel phase. Hopefully the below should answer some of your queries but please don't hesitate to contact us if your question isn't listed here. Check the Meet the Team page to see who the best person to contact is.
PRICING AND DISCOUNTS
What is an Early Payment Discount?
During key booking periods, we offer Early Payment Discounts of up to 12.5% on a selection of our worldwide trips to help you close sales. While the discounts are subject to availability and may be withdrawn at any time, our low, per person land deposit locks in the savings. Full payment will be due by the discount expiration date indicated on the invoice.
What is a Last Minute Deal?
Throughout the year, we offer discounts of up to 15% on select worldwide departures. These deals are limited and don’t last long; payment in full is required at time of booking. They can be found on our Last Minute Deal offer page, as well as within the dates and rates section of the online itinerary page of applicable trips.
Where can I find out if my client’s trip qualifies for discounts like Early Payment and Last Minute Deals?
The fastest way to confirm availability is to visit the brand website, search for the trip and check the dates and rates section of the itinerary page. Here we identify available savings by departure and any applicable pay-in-full dates. Remember, a discount you see today may be gone tomorrow, so make sure to lock in the trip with a deposit or our three-day courtesy hold. You can also call our Contact Centre to check discount availability.
During key booking periods, we offer Early Payment Discounts of up to 12.5% on a selection of our worldwide trips to help you close sales. While the discounts are subject to availability and may be withdrawn at any time, our low, per person land deposit locks in the savings. Full payment will be due by the discount expiration date indicated on the invoice.
What is a Last Minute Deal?
Throughout the year, we offer discounts of up to 15% on select worldwide departures. These deals are limited and don’t last long; payment in full is required at time of booking. They can be found on our Last Minute Deal offer page, as well as within the dates and rates section of the online itinerary page of applicable trips.
Where can I find out if my client’s trip qualifies for discounts like Early Payment and Last Minute Deals?
The fastest way to confirm availability is to visit the brand website, search for the trip and check the dates and rates section of the itinerary page. Here we identify available savings by departure and any applicable pay-in-full dates. Remember, a discount you see today may be gone tomorrow, so make sure to lock in the trip with a deposit or our three-day courtesy hold. You can also call our Contact Centre to check discount availability.
making a booking
Can I make bookings online?
Yes, via the Travel Agent log-in on each of our brand websites, you can search trips and make easy bookings online.
Costsaver | Trafalgar | Insight Vacations | Luxury Gold
What is ‘Manage My Booking’?
Via our enhanced Manage My Booking portal you can access existing bookings to make payments, complete client Registration, download invoices and even add pre-/post-trip accommodations, additional trips or guests to a booking.
Costsaver | Trafalgar | Insight Vacations | Luxury Gold
When is payment due on a booking?
We can hold a booking upon request for up to three days, at which time a per person deposit is required for both the land and air portions. Some departures require full payment at time of booking to secure space. If your client is taking advantage of discounts or special offers, full payment may be required sooner. Check the invoice for payment dates specific to your booking.
What does it mean when a trip is ‘On Request’?
Popular trips sell quickly and when a departure is nearly full, we identify it on our website and through our Contact Center as ‘On Request’ so that we do not oversell the trip. We will request availability on the departure with our operations team and will have a response within 24-48 hours. Once space is confirmed, we will contact you for immediate payment (within 24 hours) otherwise space will be released.
What does it mean when a trip has been ‘Waitlisted’?
When a popular departure has sold out, we will create a waitlist with interested clients and determine if we can operate a second trip on the same date. It can take a few additional days or several weeks to see if enough waitlisted guests materialise before we can confirm or deny the space. We recommend, if your clients are flexible, to look at alternative dates or similar trips.
Can I book a group?
We take out the hassle of booking a group holidays and offer three types of groups: join an existing trip with other travelers, reserve an exclusive coach on one of our trips or customize an itinerary from scratch. Our group bookings start at 9 guests, and we offer benefits like 5% discounts for each traveller or free spaces based on different group sizes. For more information, check our Groups section of the website.
What is the Single Traveler Supplement?
If your client prefers the privacy of their own room, they can pay our low Single Supplement. The cost will depend on the trip and can be found in the pricing section of the itinerary. On a selection of our trips we offer discounts on the standard single supplement (subject to availability).
Yes, via the Travel Agent log-in on each of our brand websites, you can search trips and make easy bookings online.
Costsaver | Trafalgar | Insight Vacations | Luxury Gold
What is ‘Manage My Booking’?
Via our enhanced Manage My Booking portal you can access existing bookings to make payments, complete client Registration, download invoices and even add pre-/post-trip accommodations, additional trips or guests to a booking.
Costsaver | Trafalgar | Insight Vacations | Luxury Gold
When is payment due on a booking?
We can hold a booking upon request for up to three days, at which time a per person deposit is required for both the land and air portions. Some departures require full payment at time of booking to secure space. If your client is taking advantage of discounts or special offers, full payment may be required sooner. Check the invoice for payment dates specific to your booking.
What does it mean when a trip is ‘On Request’?
Popular trips sell quickly and when a departure is nearly full, we identify it on our website and through our Contact Center as ‘On Request’ so that we do not oversell the trip. We will request availability on the departure with our operations team and will have a response within 24-48 hours. Once space is confirmed, we will contact you for immediate payment (within 24 hours) otherwise space will be released.
What does it mean when a trip has been ‘Waitlisted’?
When a popular departure has sold out, we will create a waitlist with interested clients and determine if we can operate a second trip on the same date. It can take a few additional days or several weeks to see if enough waitlisted guests materialise before we can confirm or deny the space. We recommend, if your clients are flexible, to look at alternative dates or similar trips.
Can I book a group?
We take out the hassle of booking a group holidays and offer three types of groups: join an existing trip with other travelers, reserve an exclusive coach on one of our trips or customize an itinerary from scratch. Our group bookings start at 9 guests, and we offer benefits like 5% discounts for each traveller or free spaces based on different group sizes. For more information, check our Groups section of the website.
What is the Single Traveler Supplement?
If your client prefers the privacy of their own room, they can pay our low Single Supplement. The cost will depend on the trip and can be found in the pricing section of the itinerary. On a selection of our trips we offer discounts on the standard single supplement (subject to availability).
before they go
What are the luggage restrictions?
Each guest is allowed one suitcase (30” x 18” x 10”; max 50lbs), plus, one piece of hand luggage small enough to fit under the coach seat (carry-on luggage with adjustable handles/wheels cannot be accepted). Some trips may have more restrictions so check with our Contact Centre.
Can I select airline seats for my client?
Not all airlines offer pre-assigned seats and some may charge for pre-assigned seats. Once airfare tickets are issued, you can check directly with the airline if pre-assigned seating is available, or if selecting seats require an extra fee. Seating is at the sole discretion of the airline.
Are UK door-to-door transfers included?
Yes - will Trafalgar, Insight and Luxury Gold UK private VIP-door-to-door transfers are included all on trips (excl. trips departing London) from one address per booking, living in mainland UK within a 150 mile radius of their choice of departure airport and travelling in a party of three or less people. For bookings with more than three people, a larger or further vehicle may be necessary and further supplementary charges may apply.
Should your clients wish to make their own way to the airport, all you need to do is advise your reservations agent when you book their trip or remove from their online booking. See brand website for full terms and conditions:
Trafalgar | Insight Vacations | Luxury Gold
Are airport transfers included?
Details will be included in your client’s travel documents if their flight schedule fits within complimentary transfer times available or have been pre-purchased through us. Please confirm with us at time of booking to double check availability of included transfers on your client’s selected itinerary.
Why is Registration required to release Travel Documents?
In the unlikely event of an incident, we will use the registered contact information to directly and immediately contact and account for each guest. The details will also be used on trip to give your client a personalized and hassle-free experience. Our commitment to you is that we will always respect your client data and not use to solicit your client to book directly.
Why do you require my client’s passport information?
International hotels and transportation companies require this information prior to arrival. By having this information, our Travel Directors can ensure a hassle-free experience at hotels and security checks for your clients.
When will my clients receive their Travel Documents?
Once registered, your client’s Travel Documents will be released and sent via email approximately 21 days prior to departure. They will also be able to access their documents in the 'Manage my booking' portals, as well as connect with their Travel Director and other guests on their trip.
Costsaver | Trafalgar | Insight Vacations | Luxury Gold
Where can I find the hotels featured on my client’s trip?
We feature the hotels on each of our day-by-day itineraries in the brochures and online. At times, we are required to change hotels. A full hotel list will be provided in your client’s Travel Documents.
Each guest is allowed one suitcase (30” x 18” x 10”; max 50lbs), plus, one piece of hand luggage small enough to fit under the coach seat (carry-on luggage with adjustable handles/wheels cannot be accepted). Some trips may have more restrictions so check with our Contact Centre.
Can I select airline seats for my client?
Not all airlines offer pre-assigned seats and some may charge for pre-assigned seats. Once airfare tickets are issued, you can check directly with the airline if pre-assigned seating is available, or if selecting seats require an extra fee. Seating is at the sole discretion of the airline.
Are UK door-to-door transfers included?
Yes - will Trafalgar, Insight and Luxury Gold UK private VIP-door-to-door transfers are included all on trips (excl. trips departing London) from one address per booking, living in mainland UK within a 150 mile radius of their choice of departure airport and travelling in a party of three or less people. For bookings with more than three people, a larger or further vehicle may be necessary and further supplementary charges may apply.
Should your clients wish to make their own way to the airport, all you need to do is advise your reservations agent when you book their trip or remove from their online booking. See brand website for full terms and conditions:
Trafalgar | Insight Vacations | Luxury Gold
Are airport transfers included?
Details will be included in your client’s travel documents if their flight schedule fits within complimentary transfer times available or have been pre-purchased through us. Please confirm with us at time of booking to double check availability of included transfers on your client’s selected itinerary.
Why is Registration required to release Travel Documents?
In the unlikely event of an incident, we will use the registered contact information to directly and immediately contact and account for each guest. The details will also be used on trip to give your client a personalized and hassle-free experience. Our commitment to you is that we will always respect your client data and not use to solicit your client to book directly.
Why do you require my client’s passport information?
International hotels and transportation companies require this information prior to arrival. By having this information, our Travel Directors can ensure a hassle-free experience at hotels and security checks for your clients.
When will my clients receive their Travel Documents?
Once registered, your client’s Travel Documents will be released and sent via email approximately 21 days prior to departure. They will also be able to access their documents in the 'Manage my booking' portals, as well as connect with their Travel Director and other guests on their trip.
Costsaver | Trafalgar | Insight Vacations | Luxury Gold
Where can I find the hotels featured on my client’s trip?
We feature the hotels on each of our day-by-day itineraries in the brochures and online. At times, we are required to change hotels. A full hotel list will be provided in your client’s Travel Documents.
