WELL-BEING

Even in these uncertain times, we give you and your clients the assurance that they that you can still travel and explore the world with confidence with our elevated wellbeing protocols.

Our guided brands have collaborated with the World Tourism & Travel Council (WTTC) to align and create global protocols and procedures which have been awarded the WTTC Safe stamp. This coupled with existing national and regional government authority regulations and the World Health Organisation (WHO) guidelines, we have produced our enhanced, on-trip standards to assure the health and happiness of our guests.

3 WAYS WE'RE COMMITTED TO GUESTS WELL-BEING:

1. ALWAYS ON SUPPORT TEAM

Expertly trained Travel Director: they have been trained in enhanced hygiene and distancing standards. Supported by your Well-Being Director, they will monitor compliance and guest well-being.
New: Well-being Directors: A dedicated Well-being Director, with the latest health authority and local government guidelines, will be available on all trips of more than 20 guests. They will ensure daily adherence to all well-being protocols and always be available to support guests.*
Diligent Driver: Our drivers have been trained to ensure our transportation and luggage is hygienically managed. They’ll get guests from one destination to the next with ease and sanitise all coach surfaces throughout your trip.
Global around-the-clock support team: In addition to your dedicated on the road team, our operations and guest support teams remain available behind the scenes, in contact and on call 24/7.

*Well-Being Directors are not available on Australia and New Zealand trips. Well-Being Directors can be arranged for Custom Groups for a supplementary charge.

2. HYGIENE PROTOCOLS & DISTANCING

Pre-trip health declaration: All team members and guests will complete a personal well-being declaration before joining their trip. If a guest has tested positive for COVID-19 (or is travelling with someone who has), they will not be able to join the trip until cleared as 'fit for travel' by a medical professional.
Smaller group sizes: Trips will operate with a number of empty seats to allow for extra physical distancing.
Air filters: Our coaches are equipped with air filters (to help purify the air), that are inspected and cleaned daily and replaced regularly.
Quality assurance: Your Well-Being Director is responsible for the quality assurance of all hotels, restaurants and other venues you visit during each journey. Quality checks will ensure that all travel partners meet local regulations and the established TTC, WTTC and WHO well-being protocols.
Hygiene equipment: Hand sanitiser is accessible and freely available. We ask guests to bring their own face mask and gloves, but in the case of emergency, we do carry supplies.
Sanitised surfaces: All frequently touched surfaces inside your coach — including handrails, doors, tables, overhead lockers — plus your luggage handles, will be disinfected multiple times each day.

3. 24/7 INCIDENT RESPONSE

Always up to date: Our teams are always up to date and continue to adjust to the changing regulations from health authorities and local governments. They make changes behind the scenes so guests are still able to enjoy their trip, no matter what might arise.
Incident responce protocol: Should a medical incident arise on trip, rest assured that we have protocols in place. We will direct distancing and coordinate with local medical support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support guests every step of the way.

BOOK WITH CONFIDENCE

Secure your client's trip with just £100pp and if they need to cancel within 30 days of booking, guests will receive a full refund. Limited time only.* Should their plans change and you need to cancel the booking 60 days or more prior to travel, they'll receive a Future Travel credit for the value of your small deposit, valid for 5 years towards a future trip.

FLEXIBILITY TO MAKE CHANGES

We’re giving guests the flexibility to change their booking up to 30 days prior to the departure of their trip. If, for any reason, they change your mind about your trip, they can select different dates and/or a new destination without penalty on the land portion of your trip with us (airlines may impose different change policies and penalties).**

resources

Travel with confidence

Worry-free travel

TTC Well-being guide

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Discover more about our commitment to guests well-being
To read more or get the most up to date information about what we're doing to protect guests well-being click the brand specific links below:

COVID-19 Book with Confidence promise
See how booking a trip with us is flexible and risk-free across each of our guided brands:

*£100 per person deposit due within 5 days of booking. £100 deposit is combinable with Early Payment Discount, Last Minute Deals and year-round savings. Offer is not applicable to group deposit. **Travel credits can only be redeemed once per person and a limit of one trip credit applies per booking. Does not apply if you previously received a full refund. We reserve the right to validate past booking status.

​GUEST WELL-BEING